A mandoob, or PRO (public relations officer), handles a company’s paperwork with government bodies in Qatar: the establishment card, visas, residence permits and labour approvals. The Ministry of Interior issues a PRO card to a company’s own mandoob on a letter from the employer. Anyone outside the company acts under a power of attorney.
What a mandoob is
Mandoob (مندوب) is the Arabic word for a delegate or representative. In Qatar it names the person a company sends to the ministries with its files. The Ministry of Interior uses both words side by side: its service page issues a PRO card “for the Public Relations Officers (Mandoob) of establishment and companies”.
So when people search for “PRO in Qatar”, they rarely mean public relations in the marketing sense. They mean this role: someone who knows which office handles which request, brings the right copies, follows up, and collects the result. The mandoob does the legwork. The ministries decide, and the company’s authorised signatories sign.
- Ministry of Interior fee for a PRO card
- QAR 200
- Employer’s letter, establishment card copy, PRO’s ID copy, photo
- 4 documents
- Ministry of Interior fee for the establishment card
- QAR 200
From the Ministry of Interior service pages, checked 21 Oct 2026. The pages carry no date, so confirm the fees when you apply.
Tasks a mandoob handles
Most of a mandoob’s week goes on three bodies: the Ministry of Interior for the company’s immigration file, the Ministry of Labour (MOL) for recruitment and contracts, and the Ministry of Commerce and Industry (MOCI) on the Single Window for changes to the commercial registration. The table shows the routine work and what each office asks for.
| Task | Where | What the file needs |
|---|---|---|
| Establishment card: issue, renewal, new branch | Ministry of Interior, General Directorate of Passports and its service centres | Form signed by the authorised signatory, copies of the CR and the commercial licence, signatories’ ID cards |
| Establishment ID renewal | Ministry of Interior, Metrash app | Done by the business owner in the app |
| Labour recruitment approval | Ministry of Labour, Establishments Portal | Login through Tawtheeq with an authorised signatory’s smart card; an active establishment ID |
| Employment contract authentication | Ministry of Labour | Contract signed by the worker and the establishment’s authorised signatory |
| First residence permit for a new employee | Ministry of Interior | Attested labour contract, signed form, original passport, copy of the establishment ID, photo, blood group certificate |
| Residence permit renewal | Ministry of Interior, Metrash2 or MOI e-services | The sponsoring company’s establishment ID |
| Changes to managers, activities or capital | MOCI, Single Window comprehensive update | Application by the company; supporting documents depend on the change |
Look down the last column and one pattern stands out. The establishment card comes first, because the residence permits, the PRO card and the labour portal all depend on it. A mandoob who keeps its expiry date in view keeps most other work moving.
Who can act for the company
A ministry will deal with a company only through people it can identify. Official pages name five roles, and they carry different weight.
The manager
In an LLC, the manager has full authority to run the company unless the memorandum limits it, and represents the company before the courts and third parties (Commercial Companies Law, Art. 242).
The authorised signatory
Signs the establishment card form and employment contracts, and logs in to the Ministry of Labour portal with a Tawtheeq smart card.
The company’s PRO
Holds a Ministry of Interior PRO card, issued on a letter from the employing company with a copy of its establishment card.
A representative of a partner
On the Single Window, anyone representing a partner, owner or shareholder attaches an authorisation letter, a power of attorney or a court ruling.
An agent under a power of attorney
The Ministry of Justice issues a special power of attorney under which an agent carries out transactions before government bodies for the principal.
Article 242 adds a point that catches companies out. A decision to change the managers or limit their powers does not bind third parties until it is entered in the commercial register. If a manager leaves, the change goes through the Single Window’s comprehensive update, which covers managers and the board of directors, before the new person can rely on the role.
In-house mandoob or outside PRO
- The Ministry of Interior issues the PRO card on a letter from the employing company
- Needs a copy of your establishment card, the PRO’s ID card and a photo; fee QAR 200
- Renewed when it expires; replaced if lost or damaged
- Can be recorded among your PROs in your Ministry of Labour company data
- The PRO card is issued on the employer’s letter, so an outside adviser does not hold one for you
- Acts for you under a special power of attorney from the Ministry of Justice, applied for through sak.gov.qa
- The power of attorney asks for an ID or passport, and the company’s CR, establishment card and trade licence
- The person granting it must have full legal capacity and be of legal age
An in-house mandoob suits a company that hires often or runs a large immigration file, because the work never stops: permits expire on different dates through the year. A small company with a handful of staff may find a full-time role too much and use an outside adviser for set transactions. A company can also combine the two, with an outside adviser preparing files and checking documents for its own mandoob.
What to check before you hand over documents
A mandoob carries copies of your commercial registration, your licence, your signatories’ IDs and your staff’s passports. Whoever does the work, settle these points first.
- Check the provider’s CR
The Commercial Register Law requires a company’s trade name and CR number on its correspondence and papers, and MOCI allows no commercial activity that is not recorded in the CR. Ask for the CR and look at the activities on it.
- Give copies unless an original is asked for
The establishment card asks for copies of the CR, the licence and the signatories’ IDs. A first residence permit asks for the employee’s original passport, so agree when it leaves your hands and when it comes back.
- Keep the smart card with the signatory
The Ministry of Labour portal is opened by an authorised signatory with a Tawtheeq smart card. That login belongs to the signatory, not to the mandoob.
- Read the power of attorney
Before you sign at the Ministry of Justice, read which transactions the power covers and in whose name. Grant what the work needs and no more.
- Keep one list of expiry dates
The establishment card, the PRO card and each residence permit are renewed on their own dates. One list, shared with whoever does the work, avoids a lapse nobody noticed.
- Plan for a change of mandoob
When a mandoob leaves, update the authorised signatories and PROs in your Ministry of Labour company data, and do not leave in place a power of attorney that nobody needs.
How we help
We help you list the transactions your company will need in the year ahead, prepare the files and check the documents before they go to the Ministry of Interior, the Ministry of Labour or the Single Window, and keep track of renewal dates. If you have your own mandoob, we can prepare the files for them. Each ministry decides its own applications.
